Before Placing an Order
What types of hair extensions do you offer?
We offer a variety of hair extensions including clip-in, tape-in, sew-in, micro-links, etc.
Can I return or exchange my order?
Yes, we accept returns and exchanges under our specified return policy. Please review our policies for details.
How do I determine the right color match?
We offer a color matching service. Please send us a photo of your hair in natural light. We will help you match the color.
What length options do you have?
We offer extensions in various lengths ranging from 14 inches to 24 inches. Some products can be up to 28 inches in solid color
Do you provide wholesale pricing?
Yes, we offer competitive wholesale pricing for bulk orders. Please contact us for more information.
Can I customize my order?
Yes, we offer customization options for certain products. Please inquire about specific customization needs. If you have any further questions, please do not hesitate to contact us!
During the Order Process
How do I place an order?
You can place an order through our store by adding items to your cart and checking out, or you can contact our sales team for assistance.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers.
How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email to monitor your shipment.
After Placing an Order
When will my order be shipped?
Orders are typically processed within 1-3 business days. Shipping times vary based on your location and chosen shipping method.
How should I care for my extensions?
We recommend using sulfate-free shampoos, conditioning regularly, and avoiding heat styling when possible to extend the life of your extensions.
What should I do if I receive a damaged item?
Please contact our customer service within 48 hours of receiving your order to report any damaged items. We will assist you with the return or exchange process.