FAQ

This depends on your location and the carrier’s schedule. Generally, if you’re in the U.S., delivery takes 15–20 days; if you’re in Europe, it takes 7–15 days; if you’re in Canada, please contact us to confirm.

This is because our main warehouse is in China, and it takes some time for the package to be shipped to our overseas warehouse in the U.S. Once the overseas warehouse staff has signed for the package and scanned its tracking number, new tracking information will appear on the official website.

This is due to an error in the carrier’s system. However, please rest assured that we will continue to closely monitor your package and take proactive measures as soon as we detect any issues!

If your order has not yet been shipped, we may be able to update your shipping address.

Please contact us as soon as possible with your order number and the correct address.

Once an order has been shipped, we cannot guarantee address changes.

We sincerely apologize for this error. However, we carefully inspect all packages before shipping, with the exception of orders handled by Amazon, over which we have no control.

Please contact us immediately after receiving your package if you find any issues, and provide the following information:

• Your Amazon order number
• Photos of the item received
• Photos of the package label

We will look into your case and arrange a replacement or refund if applicable.

Please open the package to verify the exact quantity. If there is indeed a shortage, please contact us and provide the following details:

• Your Amazon order number
• Photos of the products you received
• Photos of the purple label bag used to package the products

Please open the package to check what items are missing. If there is indeed a shortage, please contact us and provide the following details:

• Your Amazon order number
• Photos of the products you received
• Photos of the purple label bag used to package the products

Please take photos of:

• The damaged item
• The shipping box
• The shipping label

Send the photos and your Amazon order number to our support team for understand.

We will work with you to resolve the issue.

Please contact us first and provide your Amazon order number. Please allow us 1–3 days to investigate. In the meantime, please check your mailbox, garden, or porch near your home, and ask your family members or neighbors if they might have accepted the package on your behalf. Sometimes, packages end up in unexpected places.

None of these situations is what we want to happen.

Generally, products come with a 30-day return period, provided they meet the following requirements:

• Unused
• Unworn
• Unwashed
• In original packaging

Returns that do not meet these conditions may not be accepted.

Yes, as long as the product is unused and in good condition, you may return it. However, please check with us first.

Generally, orders for customers in North America take about 3–5 business days;
orders for customers in Europe take 7–10 days. Processing times depend on Amazon’s operating schedule.

In general, you can use the prepaid labels provided by the system. If you do not have any, please reach out to us for more information.

Yes. Use:

• Sulfate-free shampoo
• Moisturizing conditioner
• Lukewarm water

Avoid excessive rubbing and always allow the hair to air dry whenever possible.

Yes. Human hair extensions can be curled or straightened.

We recommend:

• Using a heat protectant
• Keeping styling temperatures below 350°F (180°C)

Excessive heat may shorten the lifespan of the hair.

We recommend that you dye your hair extensions only in dark shades, as our products are made from human hair, and bleaching can cause irreversible damage to the hair—something we strongly advise against. Furthermore, whether you’re dyeing or bleaching your hair, you should always do so under the guidance of a professional.

Tangling may occur because of:

• Dryness
• Product buildup
• Sleeping with loose hair
• Wind exposure

Regular conditioning and gentle brushing can help minimize tangling.

Some shedding is normal. Excessive shedding may result from:

• Improper brushing
• Cutting wefts
• Over-processing with chemicals

Handle extensions gently to prolong their lifespan.

Yes, LaaVoo offers human hair extensions that are ethically sourced.
If you don’t believe us, you can take a small strand of hair and perform a burn test yourself.

Yes. Human hair extensions can generally be:

• Curled
• Straightened
• Styled

Just as you would style natural hair. However, the temperature of the heating element must not exceed 180°C.

We recommend:

• Using our color guide or contacting support for assistance
• Comparing your hair in natural daylight
• Matching the mid-length and ends of your hair

You can read our articles to find out which categories are right for you, or reach out to us for assistance.

For Thin Hair: 100 grams is enough to make a full head, 50 gram to add hair volume.

For Thick hair: 150 grams to 200 grams will be enough.

No, our product includes only the product itself; it does not include microbeads or tools, which you will need to purchase separately.

All LaaVoo micro beads weft hair extension sets come with some replacement beads. So, if a bead becomes loose, you can easily replace or reinstall it. You’ll need a needle, thread, and scissors. Sew a few stitches through the hole in the bead and then tie a knot to secure it. The more stitches you make in each hole, the more secure it will feel.

We include two spare clips with all LaaVoo Hair Extensions sets, so if in the case that a clip becomes loose or even breaks, you can replace or reattach with ease. You will need a needle and thread and scissors. Stitch a few notches through the holes in the clips and create a knot to secure them. The more stitches you do through each hole, the more secure it will feel.