FAQ
Before Order
How many hair do I need for a full head style?
For Thin Hair: 100 grams is enough to make a full head, 50 gram to add hair volume. For Thick hair: 150 grams to 200 grams will be enough.
How should I match the hair colors?
Please tell us what kind of hair extensions you want and provide us some photos of your hair in natural light. We will help you match your hair color
Where does your hair come from?
Our hair extensions are sourced from ethically selected donors, primarily from regions known for high-quality 100% human hair. We ensure that all hair is collected with consent and respect for the donors.
Order & Shipping
When will my order be shipped?
Orders are typically processed within 1-3 business days. Shipping times vary based on your location and chosen shipping method.
How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email to monitor your shipment.
What should I do if I receive a damaged item?
Please contact our customer service within 48 hours of receiving your order to report any damaged items. We will assist you with the return or exchange process.
What should I do if the package shows as delivered but I haven’t received it?
Most customers find their package within 24 hours. You can check the surrounding area, or with anyone who may have received it on your behalf.
You can also track your package for more details, like the date or location of the delivery.
If you don’t find it after 24 hours, you can contact us for more help.
Product
How long do hair extensions last?
The lifespan of LaaVoo Remy hair extensions is 2-4 months. The lifespan of Virgin hair extensions is 6 to 12 months. It depends on the daily care and wearing frequency of the hair extensions. As long as you take good care of them, you can use them for a long time.
Can hair extensions be dyed?
Yes, your hair can be dyed, and generally speaking, lighter hair will dye darker hair more easily. We recommend that you ask your hair stylist to dye your hair for you. When dyeing, always try dyeing a small section of hair first.
Is it possible to heat set my hair?
Of course, hair can be styled at high temperatures (below 180 degrees Celsius)
How can I maintain my hair topper to extend its life?
The key to caring for your hair topper is to use the right products. Use a mild, sulfur-free shampoo and conditioner, avoid frequent heat treatments, and gently finger comb your hair. Regular washing and proper storage are also important. We recommend washing it every 3-4 weeks, but this can be more frequent depending on how hard you use it.
Can the hair topper be freely split?
Vigin hair topper 6*7 inch can be parted freely. Other hair topper (5*5 inch remy hair topper, 3*5 inch remy hair topper and virgin 3*5 inch hair topper) are designed with middle parting. If you prefer a free parting, please contact us and we can customize it for you.
How do I know what size hair topper to buy?
Measuring is the first step. If you want to cover a specific area of your scalp: measure the area, then add 1 inch on each side. For example, if the thinning or bald area measures 4” X 4”, add 1” on each side. The crown base should measure at least 5” X 5”.
Will Tape Extensions damage my natural hair?
You don’t have to worry about LaaVoo Tape Ins causing damage to your natural hair. The application method is incredibly gentle on your locks, offering a lightweight and comfortable feel. Once in place, the tapes lie flush against your head, remaining completely undetectable for a supremely natural look.
When it comes time to remove the tape ins, you don’t have to resort to heating methods. Instead, simply use our specially developed Tape Adhesive Solvent. It allows for an easy, heat – free removal process, ensuring the safety and integrity of your natural hair throughout the entire experience with LaaVoo Tape Ins.
What happens if a bead comes loose or falls off?
All LaaVoo micro beads weft hair extension sets come with some replacement beads. So, if a bead becomes loose, you can easily replace or reinstall it. You’ll need a needle, thread, and scissors. Sew a few stitches through the hole in the bead and then tie a knot to secure it. The more stitches you make in each hole, the more secure it will feel.
What happens if a clip comes loose or falls off?
We include two spare clips with all LaaVoo Hair Extensions sets, so if in the case that a clip becomes loose or even breaks, you can replace or reattach with ease. You will need a needle and thread and scissors. Stitch a few notches through the holes in the clips and create a knot to secure them. The more stitches you do through each hole, the more secure it will feel.
What is the difference between the 5 and 7 piece Clip-in sets?
Our 5 piece set is designed for thin/fine hair or customers who want to add a little bit of thickness for that natural, everyday look. Our 7 piece sets are designed for customers with medium-extra thick hair and allow you to add an amazing amount of volume and thickness.