Return Policy

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Thank you for choosing LaaVoo. We are committed to ensuring you have a positive shopping experience. If you are not satisfied with your purchase, please review the following return policy to understand your rights and responsibilities.

How long do I have to return my purchase?

You may request a return within 30 days of receiving your product. Please note, the return periods for specific product categories are:

Electronics and major appliances: 30 days
Clothing, footwear, and accessories: 30 days
Custom-made products: As specified on the product page
Specific devices (e.g., Kindle, Echo): Varies by device type; please refer to the device-specific policy

The return period begins from the date you receive the item. Returns cannot be processed after the return window has closed.

Is my item eligible for a return?

To be eligible for a return, items must meet the following conditions:

The product must be new and unused.
Original packaging must be intact, including all tags, accessories, and free gifts.
You must provide valid proof of purchase or order details.
The item must show no signs of damage or use.

If you’d like to learn more about Amazon’s return policy, please click the text directly.

Which items cannot be returned?

For health, safety, and hygiene reasons, certain items cannot be returned. These include:

Gift Cards
Downloadable Software or Digital Products
Personal Care Items (e.g., hair clippers, massagers)
Personalized or Made-to-Order Products
Perishable Goods (e.g., food, flowers)
Intimate Apparel, Swimwear, and Pierced Jewelry
Items marked as “Final Sale”

Please refer to the individual product listings for specific non-returnable items.

What return options are available?

You can return your item via one of the following methods:

Self-service drop-off: Over 8,000 partner locations
Home pickup: Free pickup service available in select areas
Self-shipping: Use the provided return label to ship back

Return Policy for Different Parties

If the product you purchased is shipped by Amazon, due to Amazon’s confidentiality policy, we are unable to process orders fulfilled by Amazon. We recommend contacting Amazon’s customer service team first for further assistance.

If the product you purchased is shipped by the seller, we recommend contacting our customer service team first. After consultation, you may request a return and refund, generate the corresponding return label, and follow the steps to return the product to our warehouse. Once our warehouse staff verifies the item is in good condition, we will process your refund.

How do I start a return?

Follow these simple steps to initiate a return:

Visit the “My Orders” page
Select the item(s) you wish to return
Choose the reason for return
Print the return label
Package the item securely
Schedule a pickup or drop off at a designated location

What if I don’t have the original packaging?

While we recommend using the original packaging for safe transit, we will accept returns without the original box. In these cases, the item must be securely packed in a sturdy, well-fitting shipping box to ensure no damage during return shipping.

What should I do if my return is lost or stolen?

To prevent issues with lost or stolen returns, we strongly recommend using a trackable shipping service and retaining proof of postage until your refund is processed.

Return Fees Regarding Return Policy

We are committed to making your returns process as easy as possible. However, fees may apply in certain circumstances:

Quality-related Returns: If the product has manufacturing flaws, incorrect items (wrong color, type, length), or is used, we cover return shipping and issue a full refund.

Personal Preference Returns: If the item does not meet your expectations, was ordered incorrectly, or you changed your mind, you may return it at your cost for return shipping.

We recommend reviewing product descriptions and photos carefully before ordering, and our customer service team is always available to help you choose the right product for your needs.

Fee	Description	Amount
Return Shipping Fee	Most items include free return shipping. Charges apply if: – Choosing a non-free shipping/drop-off method – Returning heavy/bulky items – Having a high return rate	Fee varies by item/shipping method
Late fee	Charged if return is not completed by the “return by date”	20% of item price (first 30 days late) 100% of item price (after 30 days)
Damage fee	Charged if returned item is damaged, used, or incomplete (not due to Amazon/seller error)	Up to 50% of item price 100% for Luxury Stores items
Restocking Fee	Applies to opened/used items: Software, video games, opened collectibles	100% of item price

If you have any questions about our return policy that were not answered here, please don’t hesitate to contact our friendly customer service team. We are happy to assist you.

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