Return Policy

Thank you for choosing our products. We are committed to ensuring you have a satisfactory shopping experience. If you are not satisfied with your purchase, please review the following return policy to understand your rights and responsibilities.

Timeframe in Return Policy

You may request a return within 30 days of receiving your product. Some product categories may have different return periods:

• Electronics and major appliances: 30 days
• Clothing, footwear, and accessories: 30 days
• Custom-made products: As specified on the product page
• Specific devices (e.g., Kindle, Echo): Varies by device type; please refer to the device-specific policy

The return period starts from the day you receive the item. Returns cannot be processed after the deadline.

Return Eligibility

If you’d like to learn more about Amazon’s return policy, please click the text directly.

Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned. These typically include:

• Gift Cards
• Downloadable software or digital products
• Personal care items (e.g., hair clippers, massagers)
• Personalized or made-to-order products
• Perishable goods (e.g., food, flowers)
• Intimate apparel, swimwear, and pierced jewelry (for health reasons)
• Items marked as “Final Sale”

Please check the individual product listing for any specific non-returnable designations.

Return Options

• Self-service drop-off points: Over 8,000 partner locations
• Home pickup: Free pickup service available in select areas
• Self-shipping: Use the provided return label to ship back

Return Policy for Different Parties

• If the product you purchased is shipped by Amazon, due to Amazon’s confidentiality policy, we are unable to process orders fulfilled by Amazon. We recommend contacting Amazon’s customer service team first for further assistance.

• If the product you purchased is shipped by the seller, we recommend contacting our customer service team first. After consultation, you may request a return and refund, generate the corresponding return label, and follow the steps to return the product to our warehouse. Once our warehouse staff verifies the item is in good condition, we will process your refund.

Return Process

To start a return, please follow these steps:

1. Visit the “My Orders” page
2. Select the item(s) you wish to return
3. Choose the reason for return
4. Print the return label
5. Package the item securely
6. Schedule a pickup or drop off at a designated location

Return Without the Original Packaging

When you initiate a return with us at Amazon, we strongly suggest using the item’s original packaging for a safe journey back to us. We understand you may not have it, so we will accept returns without the original box. In these cases, to process your return, we’ll require that the product is undamaged and securely packed in a sturdy, well-fitting shipping box.

Lost or Stolen Returns

To ensure a smooth return process and avoid situations where you may not receive a refund due to lost or stolen packages, we recommend using a trackable shipping service and retaining proof of postage until your refund is processed.

Return Fees Regarding Return Policy

At LaaVoo, we strive to ensure your complete satisfaction with every order.

• For quality-related concerns
• If you receive an item with manufacturing flaws, color variations different from the product images, incorrect products (wrong color, type, or length), or items that appear used, we will cover the full return shipping cost and process a complete refund once the returned item is received.

• For returns based on personal preference
• If you need to return an item due to personal reasons—such as the product not meeting your style expectations, a change of mind, or ordering an incorrect variant—you are welcome to return the unused product within our return policy period. In these cases, the return shipping fee will be the customer’s responsibility.

We recommend reviewing product descriptions and photos carefully before ordering, and our customer service team is always available to help you choose the right product for your needs.

Fee	Description	Amount
Return Shipping Fee	Most items include free return shipping. Charges apply if: – Choosing a non-free shipping/drop-off method – Returning heavy/bulky items – Having a high return rate	Fee varies by item/shipping method
Late fee	Charged if return is not completed by the “return by date”	20% of item price (first 30 days late) 100% of item price (after 30 days)
Damage fee	Charged if returned item is damaged, used, or incomplete (not due to Amazon/seller error)	Up to 50% of item price 100% for Luxury Stores items
Restocking Fee	Applies to opened/used items: Software, video games, opened collectibles	100% of item price

If you have any questions about our return policy that were not answered here, please don’t hesitate to contact our friendly customer service team. We are happy to assist you.

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